Recalculate against the baseline
1
Use comparable cases
Compare the same kind of work before and after: the same segment, the same volume band, normal and peak cycles kept apart. A change measured on easier cases than the baseline overstates itself.
2
Count the full cost
Include what it takes to run the change: operating costs, the review burden on people, the exceptions that still go to a person, and the work that moved somewhere else rather than going away.
3
Label every number
Say where each figure came from and how confident it is. Combine the effects of several changes rather than adding them, because they overlap.
4
State the limits
Say what the measure doesn’t cover and what would change it. A bounded claim that holds up is worth more than a large one that doesn’t.
Which numbers carry which case
The fields that carry a value case depend on what you’re proving. A cost case lives on Active Work Time × Annual Volume. SLA, revenue and risk cases lean on Cycle Time and the narrative fields. See How Advisor uses your process attributes for which attributes carry each case and how precise they need to be.Who does what
When the value is verified, the first iteration is complete. What changes next is a decision, not a default. See Maintain and improve agents.
Where to go next
How Advisor uses your process attributes
Which attributes carry each kind of value case.
Maintaining your process attributes
Raise confidence in the numbers a decision depends on.
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