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Deployed isn’t the same as adopted. An agent counts as live when real, eligible work succeeds through it again and again, people know how to work with it, and every exception has somewhere to go.

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The six conditions

Agree these with the people who’ll accept them, and set the thresholds and the observation window before release. The first five make the agent live and adopted. The sixth is value verified: the customer accepts the measured benefit. See Measure the value.

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The first weeks in production

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Raise autonomy step by step

Start with more human review than you think you need, and reduce it only when testing and production evidence support it. Keep a person’s approval for any action that’s irreversible, regulated or expensive to correct, keep monitoring on, and keep a way to switch the agent off.

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When it isn’t sticking

If live work isn’t succeeding repeatedly, or people are working around the agent, fix the workflow, the practice or the support route first, and send the risky work back to people until it’s fixed. A bypass report is a finding, not a failure.
Adoption is a habit, not a launch. Group rituals has run scripts a champion can use to keep the team in rhythm.

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Where to go next

Measure the value

Recalculate against your baseline.

Maintain and improve agents

Keep it current as the work changes.
Need help? Use the in-app chat — click the chat bubble in the bottom-right corner of Within (staffed 24×5) — or email support@within.ai.